Return & Refund Policy

At MOONELLE, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

  • Returns:

    • Items can be returned within 14 days of delivery.
    • The product must be unused, in its original packaging, and in the same condition as received.
    • Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

  • Refunds:

    • Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days to your original payment method.

  • Exclusions:

    • Custom or personalized jewelry items are not eligible for returns or refunds unless they arrive damaged.

  • How to Initiate a Return:

    • Contact our support team with your order details to receive return instructions.

For any questions or concerns, feel free to reach out to our team.